IP Call Center Solutions

One complete IP PBX solution for Call Centers.

Traditional PBX phone equipment was never made for voice over IP and open standards like SIP. Enterprise Interaction Center ®(EIC) is a pre-integrated IP PBX application suite and phone system built for VoIP and SIP out of the box. The all-in-one IP PBX platform is built to give your business a total IP PBX solution for multi-channel communications, business processes, contact center operations, and optimum performance from your employees, all to offer superior service for your customers.

• Real-time presence management
• Full-featured operator console
• Enhanced desktop phone and Client features
• Remote workers and the mobile workforce
• One number Follow-Me/Find-Me
• Unified messaging and voice mail
• Reporting
• Central administration, plus auto-provisioning for phones

Features for the enterprise contact center :

• ACD with built-in multi-channel queuing
• Web services and Internet chat server
• Quality monitoring
• Integration to CRM and business applications
• Knowledge management and auto response
• Workgroup options

Contact Center
+62.21.424.4321 (Hotline)


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