Super Hands: Smart Hands Services

Proper infrastructure maintenance is vital to the seamless operation of your business.

Supernet’s smart hands service provides a cost-effective, high quality solution for your installation and maintenance needs.

Our services
Maintaining equipment, often a long way from your home base, can be difficult. Even with the most meticulous maintenance protocols, faults can occur. In that case, a rapid response by onsite engineers is essential to restoring your systems to full productivity.

Supernet designed the industry-leading hands & eyes service to ensure that our customers have consistent engineering support services across all Supernet sites.

Smart Hands enables you to provide services in new locations, extending your reach and footprint, without investing in expensive and hard to obtain skilled engineers.

The Supernet smart hands service offers generic installation and maintenance services for customers in Supernet’s data centers. The service provides pre-scheduled and rapid response resources to perform installation or maintenance work on any equipment located at the data center.

Pre-scheduled services
Pre-scheduled services provide you with an on-site technician who will act as your supervised hands to perform simple equipment ‘fixes’, referred to as Installation Support and Basic Maintenance; or complex installation, configuration or troubleshooting, referred to as Advanced Maintenance. When a request for service is received, Supernet provides an estimated budget and timeline for completing the work and technicians commence working: quick, reliable and cost-effective.

Rapid response
Supernet can provide you with supervised first-line maintenance support. Both Basic Maintenance and Advanced Maintenance are offered 24 hours a day, seven days a week. Rapid response support provides an on-site technician, 24×7, within a guaranteed response time of two hours.

For further information, send us an e-mail with your criteria and we will contact you to discuss your specific needs.

Contact Center
+62.21.424.4321 (Hotline)


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